About Your Visit

Frequently Asked Questions, Answered


Book your next appointment by calling one of our salon locations during normal business hours.

Find the phone number and hours of our locations here:

Chagrin Falls Ι Concord

Standing Appointments

If you’d like to secure the day, time, and salon professional for recurring visits, a guest service representative will gladly help schedule standing appointments at your preferred location.

Chagrin Falls Ι Concord

For Your Comfort

  • All services include complementary beverages.

  • We ask that you disclose any medical conditions and/or prescription medications you are taking as some services may be contra-indicated.

  • For consideration of all guests, we request that mobile phones be turned off and/or put on vibrate.

  • Please be assured that your safety is our ultimate goal. All salons, spa materials, and equipment have been professionally sanitized for each guest.

  • We request that you leave all jewelry and other valuables at home as Oscar Giovanni Salon, Inc. is not responsible for lost or stolen items.

  • To protect your clothing, we ask that you wear a robe or smock that we provide.

  • Payment is accepted at the end of your visit at the reception service desk. We accept VISA, MasterCard, American Express, Discover, debit cards, cash, or checks as forms of payment.

  • If an Oscar Giovanni Salon & Spa gift card is your form of payment, we require that you bring your gift card with you and present it to the guest expert upon checkout.

Accepted Payment Types

We accept the following payment types:
Visa, Master Card, American Express, Discover, Gift Cards, Checks and Cash.


Oscar Giovanni accepts gratuity in cash or check; gratuity cannot be added onto a credit and/or debit card. We apologize for any inconvenience.

Retail & Returns

  • Oscar Giovanni stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.

  • Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.

  • Oscar Giovanni Salon & Spa is dedicated to offering the finest hair, skin, and nail care products in the industry.

    • We want you to love everything about your experience. If you’re not 100% satisfied with your retail products, you may return them with a receipt within 60 days of purchase.

Gift Cards

Oscar Giovanni Salon and Spa gift cards are redeemable for retail products and/or services up to the balance available. Your gift card must be presented at the time of payment. Gift cards are non-refundable and not redeemable for cash or credit. Gift cards cannot be duplicated if lost, stolen, or damaged.

Cancellations & Rescheduling Appointments

Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated.